Information & Policies

Tel orders:
1-866-274-9514

Dress Appeal Mail Order
P.O.Box10
Morrisonville, NY 12962

Dress Appeal is a mail order company that specializes in high quality formal ladies apparel at legitimate prices. We are not a discounting service, and we carefully select our merchandise and the companies we work with to offer the intelligent shopper a quality alternative to Internet or regular stores.

Our online division continues the tradition of our Dress Appeal Mail Order: We are proud of our no-discounting guarantee, which ensures that you also get our quality guarantee:

• Our manufacturers use the finest fabric and couture available so that our gowns and other apparel always outshine and outdo the competition.
• Our merchandise is absolutely free of manufacturer defects, or we replace the item at no cost to you.
• All our merchandise is new and never before worn or used.
• In most cases, our gowns are ordered and created specifically for you.

Do you know of any other company that offers this comprehensive quality guarantee? No way!

Payment types. We currently accept MasterCard and VISA through our secure (ssl) server. Additionally we accept money orders and cashiers checks drawn on US funds. To pay by money order or cashiers check, you must select the appropriate menu item when you check out of our online store then follow the instructions on your receipt.

International orders. Yes, we accept international orders.
Payment on international orders: We do not accept credit card payments. All payments must be submitted via money order or cashiers check, or by direct deposit. We will not process your order until we have received and processed your payment.
Additional shipping & handling: International orders are subject to additional shipping and handling. Since shipping costs vary depending on the country of destination, we will determine these costs after your information and order is obtained. We will then process and ship your order after we have received full payment, including the cost of the goods and all shipping and handling. We do not guarantee delivery time on international orders, and we do not ship them with insurance coverage unless you specifically request us to do so.
Import taxes/duties: We are not responsible for any import taxes or duties your country may levy and you must resolve and pay these yourself. If you do not receive your merchandise because of import complications with your government, we do not refund the initial cost of the merchandise or offer credit on that merchandise.

Sales tax. If you live in New York, our shopping system will automatically add an 8.25% sales tax to your order.

Currency All sales are in US dollars. We do not offer currency exchange and you must make your payment in USD.

Cancellations. There is a 20% or $20.00 (whichever amount is greater) cancellation fee. This fee is levied no matter the reason for cancellation. This fee is also levied for orders that you do not receive in time if we determine that when you placed your order, you did not allow the requisite time for manufacture and delivery, exactly as stated in your purchase. The only exception to this policy is if your merchandise is lost or misplaced by the shipping service.

Sizing disclaimer. We have no control and accecpt no responsibility for the sizing you choose for your merchandise. You are entirely responsible for providing accurate measurements. We can only order and ship merchandise according to the measurements you provide us with and we do not accept returns or exchanges for incorrect sizing.

Returns. In the event of a return, you have two days (48 hours) from the receipt of your merchandise to obtain return authorization by calling our toll free number 1-416-607-6490. Any delay beyond the two days will be grounds for our refusal of your return.

Furthermore, the item must be postmarked within 5 business days of the date on which you receive your return authorization. We will refuse items that are postmarked with a later date and will send them back to you, without issuing a refund.

In the highly unlikely event that you detect a manufacturer's defect once you receive the merchandise, we will accept a return, and offer replacement for that merchandise.

All other returns, excluding a manufacturer's defect, are subject to a 30% restocking fee for regular orders. International orders, orders for Next Day, 2-Day,or 3-Day, are subject to a 35% restocking fee.

All items to be returned must be in their original shipping condition, unworn, and must still possess the manufacturer's and company tags. US health regulations consider as "other than new" any item of apparel that is worn, damaged, soiled, or laundered. Such an item cannot be returned or exchanged. For the protection of their employees, the manufacturing companies which supply your merchandise will not handle any items of apparel that are not in original condition.

Returns must be shipped at your expense. The only exception is for manufacturing defects, which we reclaim and replace at no additional cost to you.

All return packages should be insured for your protection. We will not issue a refund if the item is lost or broken or otherwise damaged during return transit, and you must file your claim with the shipping company for compensation.

How to Authorize a Return.

1. Contact Dress Appeal within two days (48 hours) of receipt of merchandise: 1-866-274-9514. To request a return you must contact Dress Appeal within two days of receiving your merchandise. Dress Appeal will issue you a Return Authorization Code (RAC). You need to have this code clearly marked on the outside of the package when you return the item. No returns will be accepted without this code.

2. Postmark the return item within five (5) business days of receiving a Return Authorization (RAC). In some cases you may be required to return the item directly to the manufacturing company that made it. If so, we will also supply you with their address when you contact us for your Return Authorization Code (RAC). You must send or postmark the return item within five business days of receiving your return authorization. No returns will be accepted beyond this five day interval.

We do not give out your information to a third party. Ever.

Currently, we offer only two shipping times on gowns:

• 4-6 week delivery, which is free.
• 2-4 week delivery, which adds $50.00.

Both modes apply only to gowns orders shipped within the continental US and Canada.

We cannot accept rush orders on gowns in excess of 2-4 weeks because each gown you order is made specifically for you, and the manufacturer cannot push their production beyond two to four weeks. So be sure to plan ahead and order your gown at least four to six weeks in advance of your wear date!

For international orders, the two modes listed above are not applicable. Shipping cost and delivery times vary per country and must be computed per individual order. To order and request shipping internationally, please use our "International (non-US/Canada) Payment" tab during checkout and follow instructions on the receipt. We will subsequently email you a revised total that includes appropriate shipping costs and revised delivery times.

We take no responsibility for damages the merchandise may incur while shipping. We pack each item according to the shipping company's specifications and insure it in the amount of your purchase price.

At Dress Appeal we understand the importance of security when handling sensitive payment information. We are also aware that it is our responsibility to provide a secure environment for this information, and that we are at fault if this information should fall into the wrong hands on account of our negligence. We have therefore taken every precaution available online.

Since all security begins with privacy, we guarantee that we will not release your personal information, including credit card number, to anyone, anywhere, under any circumstances. Your information is completely secure with us. Moreover, we do not store it in a file or use it for statistical purposes; we delete it periodically from our records.

Your orders are processed through our secure socket layer (SSL). This is the first level of security defense. It provides a special server with a secure environment. You are within this secure environment during the entire process of filling in and submitting your sensitive information.

We also use an encryption program that encodes your sensitive information and stores it inside a file on the secure server until we are ready to retrieve it. When we retrieve it, we do so through this encryption program. In other words, your information is never transmitted over an insecure internet connection because it never leaves the secure server. What does this really mean? That unlike so many other online companies, we do not receive your orders by email, or by web-based faxing service, or through any other insecure medium. Ever.

From beginning to end, we have your security in mind!

There are no exceptions to any of the above. These policies constitute our complete terms and conditions and are considered binding.

Completing a purchase via Dress Appeal's online shopping system or via our mail order catalog constitutes agreement with and acceptance of our policies and acknowledges that you are bound and subject to them.

To check on the status of your order, please send your request by clicking on the button below, then filling out the short form and pressing "send." Be sure to have your Customer ID number ready.